FAQ's


                                                                                 

Installation

EVOline® products are rated for INDOOR Use only. 

Remember to always consult with your electrician for the proper code in your area. Refer to the UL certificate on the ordering pages.  Send it to your electrician or inspector for their approvals before your order if necessary.

Please refer to the specification sheet available on each ordering page for the EVOline® product that you are ordering.  This will give you the measurements to help with your planning. 

EVOline® Docks can be mounted with a table top clamp, under cabinet clamp or a desktop mounting clamp. Priced with the Clamps shown in the photos. 

EVOline® Port is very easy to install once the 4" hole is cut. Unscrew and remove the nut from the Port, put some silicone caulk or the installation gasket provided: between the Port and the countertop, then place the Port in the cutout.  Screw the nut back onto the Port under the surface. Anchor the Port to remain in position by installing the set screws into the lock nut and the surface. Then plug the Port into a GFCI outlet. Please review the instruction diagram delivered with your Port. Also available under the Documentation tab.

The EVOline® Ports come with a plug on a 6 foot/ 2m cord and plug and are 15 amp / 125 vac. Simply plug into a GFCI protected outlet. Not approved as a hardwired option.

Does the EVOline® Port “pop up” automatically?

No. These devices are manufactured to exact standards that produce a firm and positive sliding motion. When fully extended the unit will “click” to provide additional support in the “up” position.  

How does the EVOline® Port operate?

From a retracted position, you would push gently on the lid and tip it open. Placing your fingers under the rim of the lid, lift the device up to expose the power outlets. The unit can be opened to expose one or all of the outlets. Simply plug your device into the power unit and either continue using the device in the open position or return the device to the retracted position. Once retraced the top remains in the tipped position allowing any connected cables to remain in place and slightly gripped to prevent loosening. 

Is there an EVOline® Products warranty?

Yes, the EVOline® Products are warranted to be free from defects for one year from purchase under normal use.  ** Users should take care that plugs that are wider than the EVOline® Port are not used in the retracted position, such as some cell phone charging devices, as this might result in the Port not being able to be pulled up without damaging the Port. Damage will occur if using a cube charger. These damages will result in the top cap under the lid becoming stressed and cracked possibly at both sides. This is NOT covered under your warranty.

Shipping

EVOline-usa.com ships with UPS to USA and Canada. The UPS  rates can be found on the ordering pages as you fill out your order. You can specify which UPS method you prefer.  Canadian duties and taxes are not included in the delivery and will be collected by the UPS driver. 

All orders require an Adult Signature to receive the order.  This is a high value item and cannot be left without an Adult signature.

After your order has been processed you will receive an email with your UPS Tracking information.  This will be helpful to determine the status of your order.

Your EVOline® order will depart our facility in Sugar Grove, IL at 12:30 p.m. Monday - Friday c.s.t.  Orders received after 11:00 a.m. will depart the next business day.

Returns

If you find that your order is not as you anticipated, simply return in the original packaging with a copy of your Invoice within 30 days of placing your order for a 100% refund.  Orders older than 30 days are subject to review and a 20% restocking fee.

Refunds can take 5 - 10 business days to return funds to your bank.

If you have any other questions, just give us a call at 630-409-9445 or E-mail us at info@evoline-usa.com

Please refer to the Terms and Conditions on the website for Warranty, Returns and  any other concerns.