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FAQ's


                                                                                 

Installation

EVOline® Ports be installed in granite, stainless steel, composite stone or other surfaces with a 4” hole.

The EVOline® Ports come with a plug on a 9 foot/ 3m cord and plug and are 15 amp / 125 vac. Simply plug into a GFCI protected outlet. Not approved as a hardwire option.

EVOline® products are rated for INDOOR Use only. 

Remember to always consult with your electrician for the proper code in your area. Refer to the CSA certificate on the ordering pages.  Send it to your electrician or inspector for their approvals before your order if necessary.

Please refer to the specification sheet available on each ordering page for the EVOline® product that you are ordering.  This will give you the measurements to help with your planning.

EVOline® T-Docks require a 12/16th hole drilled into the installation surface.  The plug needs to be installed after the cord is fed through the hole.  Always consult with an electrician for connecting your plug to the cord.

EVOline® Docks can be mounted with a table top clamp, under cabinet clamp or a desktop mounting clamp. Priced with the Clamps shown in the photos. Please specify at ordering time which installation you will be using.

EVOline® Port is very easy to install once the hole is cut. Unscrew and remove the nut from the Port, place the Port in the hole. Then screw the nut back onto the Port under the surface with a little silicone caulk. Anchor underneath with setscrews provided. Then plug it into a GFCI outlet. Please review the instruction diagram delivered with your Port. 

For Port installations near sinks, please allow spacing of at least 2 feet.

Does the EVOline® Port “pop up” automatically?

No. These devices are manufactured to exact standards that produce a firm and positive sliding motion. When fully extended the unit will “click” to provide additional support in the “up” position.  For more help understanding how Ports operate take a look at the Demo Videos on the website.

How does the EVOline® Port operate?

From a retracted position, you would push gently on the metal disk and tip it open. Placing your fingers under the rim of the lid you lift the device up to expose the power outlets. The unit can be opened to expose one or all of the outlets. The User would plug their device into the power unit and either continue using the device in the open position or return the device to the retracted position. Once retraced the top remains in the tipped position allowing any connected cables to remain in place and slightly gripped to prevent loosening.  The Demo Videos on the website will be visually helpful.

Is there an EVOline® Products warranty?

Yes, the EVOline® Products are warranted to be free from defects for one year from purchase under normal use.  ** Users should take care that plugs that are wider than the EVOline® Port are not used in the retracted position, such as some cell phone charging devices, as this might result in the Port not being able to be pulled up without damaging the Port.  

Shipping

EVOline-usa.com ships with UPS to USA, Canada and Puerto Rico. The UPS  rates can be found on the ordering pages as you fill out your order. You can specify which UPS method you prefer.  Canadian duties and taxes are not included in the delivery and will be collected by the UPS driver. 

All orders require an Adult Signature to receive the order.  This is a high value item and cannot be left without an Adult signature.

After your order has been processed you will receive an email with your UPS Tracking information.  This will be helpful to determine the status of your order.

Your EVOline® order will depart our facility in Sugar Grove, IL at 12:30 p.m. Monday - Friday c.s.t.  Orders received after 11:00 a.m. will depart the next business day.

 

Returns

If you find that your order is not as you anticipated, simply return in the original packaging with a copy of your Invoice within 14 days of receiving your order for a 100% refund.  Orders older than 30 days are subject to review and restocking fees.

Refunds can take 5 - 10 business days to return funds to your bank.

If you have any other questions, just give us a call at 630-409-9445 or E-mail us at info@evoline-usa.com

Please refer to the Terms and Conditions on the website for Warranty, Returns and  any other concerns.